Q: Do I already have an account?

It depends on the type of pass you previously had…AVI Tag (Vehicle Decal)No, you do not have an account. During the month of your pass’ expiration, you will receive an email notification reminder with instructions on how to create a new account and purchase your annual pass online. Prox CardYes, if contact information was provided when you purchased your prox card. Your information was transferred to the new LPR (license plate reader) system and you have an account.If you are accessing your account through our online portal for the first time, make sure you are using the email address previously provided. You will then need to select “Forgot Password” and reset this to a password of your choice to access your account.If you did not provide contact information when you purchased your prox card, you will need to contact the Guest Information Center to have your account setup in the online system.

Question 1

What has changed with the gate system?

Accepted Answer

Our new entry gate system provides a series of efficiencies and safety enhancements for visitors as the travel onto the island. Many of the new system improvements include: Intuitive touchscreen payment kiosks that offer tailored multi-day pass purchasesOverhead digital display message boards allowing rotating messaging based on gate traffic, including an annual pass laneMedian digital displays prompting drivers to STOP or PROCEED to maintain space between vehiclesLicense plate recognition cameras for annual pass holders and increased security and safety operationsA modernized online account portal for more comprehensive annual pass purchases and renewalsDurable foam gate arms with increased response time for traffic flow

Question 2

I have an existing vehicle decal. Do I need to do anything?

Accepted Answer

If you have a vehicle decal, you can continue to use this decal through the month of its expiration. During the month of your pass’ expiration, you will receive an email notification reminder with instructions on how to create a new account and purchase your annual pass online.  With our new system, your license plate number will serve as your annual pass identifier and you will no longer have a vehicle decal.

Question 3

My pass hasn't expired yet. Should I renew it now?

Accepted Answer

Continue using your pass as normal. During the month of your pass’ expiration, you will receive an email notification reminder with instructions on how to create a new account and purchase your annual pass online.  With our new system, your license plate number will serve as your annual pass identifier and you will no longer have a vehicle decal.

Question 4

Can my prox card be used with the new system?

Accepted Answer

No, prox cards are not compatible with our new entry gate system. Instead, the new system uses license plate recognition to identify your vehicle and lift the gate arm. Contact the Guest Information Center for further instructions on this transition and to get setup in our new system.

Question 5

Do I already have an account?

Accepted Answer

It depends on the type of pass you previously had…

AVI Tag (Vehicle Decal)

No, you do not have an account. During the month of your pass’ expiration, you will receive an email notification reminder with instructions on how to create a new account and purchase your annual pass online.

Prox Card

Yes, if contact information was provided when you purchased your prox card. Your information was transferred to the new LPR (license plate reader) system and you have an account.

If you are accessing your account through our online portal for the first time, make sure you are using the email address previously provided. You will then need to select “Forgot Password” and reset this to a password of your choice to access your account.

If you did not provide contact information when you purchased your prox card, you will need to contact the Guest Information Center to have your account setup in the online system.

Question 6

What if I'm a corporate pass holder?

Accepted Answer

If you are a current corporate account holder, you will have multiple vehicles attached to one account and can renew these as needed. Corporate accounts must contact the Guest Information Center to set up or adjust account access.Once your account is activated, you’ll be able to manage vehicle activation, transfer, and deactivation within your account.  If your company has provided you with a prox card, your information will be transferred into our new system and your card will be deactivated. You will no longer need this card to enter through the new entry gate as your license plate will already be registered under your corporate account.  If your company has provided you with a vehicle decal, you can continue to use this decal through the month of expiration.  When an annual pass is approaching renewal, the corporate account will receive an email notification with details to renew online.

Question 7

Do bicyclists or pedestrians need to purchase a pass?

Accepted Answer

No. The parking fee is charged per vehicle per day. Bicycles and pedestrians can enter through the entry gate at no charge.

Question 8

When is the increased parking rate in effect?

Accepted Answer

The Jekyll Island day parking pass rate will be increased on select dates to manage an increase in visitation to the island. The $4 increase only applies to daily parking passes and does not apply to annual passes.

July 4, 2022: Independence Day Fireworks

Additional event dates are to be announced.

Question 9

What if I'm a Jekyll Island Foundation Member?

Accepted Answer

Approximately thirty days in advance of your parking pass expiration date, you will receive a letter and renewal form from the Foundation. Your pass will continue to be managed by the Jekyll Island Foundation. Should you have questions, you can contact the Foundation.

Question 10

Can I have more than one vehicle registered for my pass?

Accepted Answer

No, the annual parking pass is vehicle specific and must be registered to a specific make, model and license plate.

Question 11

I’m driving a rental or my car is in the shop. What do I do?

Accepted Answer

You can transfer your permit to a temporary vehicle up to 6 times in a year. Must be done PRIOR to arriving at Jekyll Island.

Question 12

How do I transfer my permit to another vehicle?

Accepted Answer

Log into your account, find the permit you wish to update and add new vehicle information (make/model) & license plate. This must be done PRIOR to arriving at Jekyll Island.

Question 13

I’m pulling a trailer or boat or have a bike rack on my car. Will the system read my plate?

Accepted Answer

If any object is blocking your license plate there is a fair chance the system will not read/recognize your license plate. Press the HELP/INTERCOM button in the lane for assistance. Staff is available 24/7. Staff will ask for the name of the account and will find/verify your active permit and grant access.

Parking Passes and Entry

Purchase Parking Pass

Daily Pass

Annual Pass

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